Bernard Quaritch Ltd is committed to ensuring that your privacy is protected and your personal information is secure. We comply with the General Data Protection Regulation (GDPR).

In order to prevent unauthorised access or disclosure, we have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Information we may collect, store, and use

• Personal details to complete a transaction, verify payment methods, place an order, arrange for a delivery, or return a purchase.
• Any other information that you choose to send us.
• Cookies to monitor browsing preferences. Our website uses cookies.  A cookie is a simple text file consisting of information, including a unique identifier, sent by a web server to a web browser.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  In addition to the necessary cookies which enable the site to function, we use Google Analytics which monitors the performance and use of the site.  You can choose to accept or decline these non-essential performance cookies.
• Information about your computers and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation). We may make this information available to third parties in order to analyse and enhance the use of this website.  None of this data could be used to identify any individual.

Protection

Our website uses SSL protocol to encrypt sensitive data.  No information transmitted over the internet can be entirely secure, however, and any transmission you make is at your own risk.

Third Parties

We provide your information to third parties only insofar as it is necessary to provide the services requested by you, or if required by law to do so.  All such third parties use your information only in order to provide the relevant services and all are compliant with GDPR.  We will never sell, distribute, or lease your personal information.

Expressed Consent  

If we ask for your personal details for a reason beyond the above, we will ask you directly for your expressed consent.  This might include information provided by you for the purpose of registering with us, subscribing to our email notifications, requesting catalogues, products, or services from us, or attending one of our events.

Access to Information         

If you would like to access, correct, amend, or delete any information we have about you, please contact us by email, post, or telephone.

Complaints  

Questions, comments, requests, and complaints regarding this policy and any data protection matters should be submitted to us using any of the following options:

By email to [email protected];

By post to

Bernard Quaritch Ltd
36 Bedford Row
London WC1R 4JH
United Kingdom;

By telephone at

+44 (0)20 7297 4888.

In your complaint, please tell us:

Your name, address, telephone number, and email address;

How you interacted with us (for example whether you are a client, have received marketing communications from us, have visited our shop);

A clear description of your complaint, including what happened, when, who was involved, and why you believe that your personal information was not handled correctly;

What outcome you are seeking and what you would like us to do to resolve your complaint.

Please include any supporting evidence, such as screenshots, emails, other document printouts that support your complaint, and documents confirming your identity.  Where you complain on behalf of someone else, we will need you to provide us with evidence to show that you are duly authorised to act on their behalf.

We want to ensure that any complaints are dealt with efficiently and quickly.  We would like to use this opportunity to rectify any mistakes that have been made and to improve the quality of our work.  We will therefore:

Acknowledge receipt of your complaint within 30 days of receiving it;

Without undue delay, take appropriate steps to respond to your complaint, including by making appropriate enquiries, and will keep you informed;

Without undue delay, tell you the outcome of your complaint and what action we are taking; and

If you are unhappy with our decision, tell you how you can ask us to review our decision about your complaint.

If you have any concerns about how we handle your personal information, you are encouraged to raise your complaint with us first but you also have the right to make a complaint to the Information Commissioner’s Office (ICO), which regulates and supervisees the use of personal data in the UK.  You can find further information about the ICO, including how to contact them and how to make a complaint, at ico.org.uk.

We will provide you on request with a copy of our Data Protection Complaint Handling Policy.

Changes

This policy is effective as of 19 June 2026.  Any changes will be posted on this page.